Versions 2.3.82, 2.3.83

New Feature: ChaTi – the AI Chatbot

Welcome to ChaTi—the AI chatbot that enhances both Arcade operations and Arcade managers’ decision-making. It provides real-time insights and personalized recommendations by analyzing player behavior, identifying the most profitable machines, ensuring peak performance, forecasting trends, and boosting profitability.

Learn more about ChaTi in our latest press release!

New Feature: Ticket Discounts for Redemption

Make redemption even more rewarding by offering players flexibility with in-location ticket discounts. If a player is short just a few of the tickets needed for a prize – for example they need 100 but only have 90 – you can configure a discount to bridge the gap and ensure their experience has been a positive one. You can set this on the Locations page in the web console. Under the Redemption tab, add Max Discount. After setting it up, this discount will also be visible in the Redemption Terminal.

New Feature: Convert Tickets to Credits

Now it can remain ‘all fun and games’ – if that’s what the player wants. A player can convert their hard-won tickets into game credits, creating a seamless loyalty loop. Operators can set the exchange rate, and players can just keep on playing. You can set it up on the Inventory page, by checking the “Convert tickets to credits” box.

New Feature: Tickets Exchange Rate

Players can now purchase additional tickets if they don’t have enough to redeem a specific prize. When trying to purchase an item, they will see a pop-up in the Tigapo app offering ticket purchase options if they don’t have enough credits. You can set the exchange rate and add bonus steps for better flexibility. Win-win. It both improves player experience and increases revenue opportunities for operators.
To set it up, just go to the Locations page and click Edit Location. On the Redemption tab, you can set the ticket exchange rate. You can also add a bonus step for more options for the exchange rates.

New Feature: Self-Configure Amazon Coupons

Now you can easily enable Amazon gift card redemptions and set the desired ticket exchange rates. No need to contact support—set it all up directly through the web console in your Location settings, editing under the Redemption tab. Just one more way for you to seamlessly run the show!

Version 2.3.81

New Feature: Automatic Reports

Wouldn’t it be great if getting reports were as simple as grocery delivery? Now it is, as you can schedule report downloads directly from the reports page. Select the type of report you want and schedule it to be sent to your email at the day and time of your choosing. If you operate multiple locations, you can choose to receive a report for all locations or just a selected few.

New Feature: Amazon Redemption Limitation

It’s good to have some limits. Which is why we’ve added a limitation for redeeming tickets into Amazon gift cards, with a maximum of $100 per customer account per calendar day.

New Feature: Select Your Challenges

Now you can better run the show at your location by selecting the challenges your players see. imply navigate to the machine page, click “Edit,” and choose the desired challenge from the dropdown list (for example, for a challenge worth 100 tickets winning, select “Challenge 100”).
We’ve created challenge labels with 50-ticket increments, ranging from 50 tickets minimum to 1000 tickets maximum.
If the challenge is assigned to a machine connected to multiple readers, ensure all readers are grouped under the same group name. If you haven’t created groups yet, be sure to do so before setting the desired challenge.

 Improvement: “Ignore Tickets” Indication in Kiosk Package Content

The fun isn’t always just about winning tickets… So now when a location manager decides not to award tickets for wins on a specific machine, this will be clearly indicated on the kiosk when purchasing a package. The package details will show which specific games do not offer winning tickets.

Version 2.3.80

New Feature: Credit Redemption

Sometimes, the thrill of playing the game is better than any prize. Which is why we are launching a new feature that allows your players to convert their tickets into credits instead of a physical prize – providing a continuous playing experience!

This option is available both in the app and through the redemption terminal at the counter. To enable this feature, go to the inventory page, click “Add Checking Item,” and check the box for “Convert Tickets to Credits.” You can also set the conversion rate from tickets to credits.

New Feature: Leaderboard Champions Redefined

From now on, the “All Time Champions” on the leaderboard are counted from the time the location started its operations. So, players can know exactly how far they’ve come since the beginning.

New Feature: Amazon Coupons Report

Hogs not welcome here! No one wants a single player to take over a machine for a lengthy period. So, we added a cap limit for games to ensure that everyone gets a chance to play.

New Feature: Ticket Origin

Okay, so you know your players win tickets – but do you know how many of them were won through regular credit purchases, and how many were earned as rewards from winning challenges? We’ve enhanced the machine log page by adding a “Challenge” tab. This allows you to see the number of tickets each user has won, broken down into tickets purchased and tickets earned through challenges.

 Improvement: Slovenia Expansion

Good news! We have added support and translation to Slovenia. Zdravo!

Version 2.3.79

New Feature: Cooldown Lockout

Let players chill with a cooldown feature. It means that when someone is playing a game, during its designated time duration, they can’t start playing other games simultaneously. It prevents multiple players from using a single unlimited playtime perk. Of course, winning the game will cancel this out, so even if the time isn’t over yet, once they win, they can continue to play.

New Feature: Max Ticket Payout

Set a max! Ensure that players get tickets for credited games only, by setting a maximum payout. The feature allows for better oversight and management of tickets and playtime.

New Feature: Max Consecutive Plays

Hogs not welcome here! No one wants a single player to take over a machine for a lengthy period. So, we added a cap limit for games to ensure that everyone gets a chance to play.

New Feature: Challenge Grouping for Games

Now, when you have multiplayer games or several duplicates of the same game at your location, you can group them together. So, accepting challenges is less restricted! Players can accept a challenge for a multiplayer game at any of the different readers. And they can play at any one of the duplicated games.

Bug Fix: Boosted Purchase History Log

Be in-the-know about boosted purchases! Employees can now view boosted purchases in the history log and quickly resolve issues regarding the number of credits, tickets, and packages.

Version 2.3.78

New Feature: Amazon Full Report

We’re going deep into the Amazon, with a new feature that provides a full report on Amazon coupon transactions.  It shows how many users redeemed Amazon coupons, and other relevant details tracking the Amazon coupon redemption.

 Improvement: New Tag Details

Now the cashier report shows how many new tags were sold per location – in terms of total sales tags and tag revenues.

Bug Fix: Correct Currency

We fixed the cashier report bug which always showed the revenue in $, instead of local currency. Now, dollars, pounds, pesos, shekels – and any other kind of local currency is accounted for.

Bug Fix: Downloading Efficiency

Download your report – quick and easy! We improved the efficiency of downloading a report in certain time frames.

Version 2.3.77

New Feature: Create Inventory Item History

Keep your eye on the prize, now that this feature allows location employees to document and view the history of each redemption item in their inventory, including when the item was created, price changes, adjustments to quantity and ticket value, and more.

New Feature: Local Amazon Adjustments

Now, the manager of a location can enable, disable, and edit the exchange rate of Amazon coupon gift cards in-app.

New Feature: User History in All Locations

Keeping track of users? We’ve added an option to see the user’s balance and history in each location they have been to that is run by the same customer. In order to use this feature, we now have a checkbox “All locations” in the user’s history window.

Bug Fix: Dashboard Miscalculations

We fixed an issue with the calculation and presentation of the dashboard income (in %) from the locations. Now the field “others” will be calculated as well.

Version 2.3.76

New Feature: Charge by Tag

Ready, set, charge! We’ve enabled the option to charge the customer on a physical tag with credits, tokens, or credit card. Till now, physical tags would be given to players for free, but with this feature you can charge your customers on the tags.

 Improvement: Decimal Point Pricing

We added support for pricing packages with a decimal point. For example, if you’d like to offer a package for $5.99, now you can do it. Have it your way – down to the very last decimal point!

 Improvement: Ticket Value Change Notification

No winds of change will go unnoticed. Now, when an employee changes the ticket value, say from 50 to 40 tickets, the manager will get a notification regarding this action.

 Improvement: Adjust Number of Participants

Better late than never! Now, you can adjust the number of participants during an active group package. So, if some people come late to a birthday party, even though it’s already started, the manager can still add them to the package.

 Improvement: Disable the Play Button

Now you can “disable” the “play” button in a group package if there aren’t enough participants.

So, set a minimum number of participants to start the group package for an event, and if there aren’t enough participants, the package won’t be activated. It’s not a party until everyone is there!

Improvement: Ignore Ticket Winnings

Sometimes winning isn’t everything. So, we’ve added a new checkbox “ignore tickets,” so you can disable the ability to win redemption tickets for players that are part of a group package. This feature is relevant in cases where the manager doesn’t want to reward the players with tickets.

Version 2.3.75

New Feature: Inventory Notification for Low Stock Levels

Stay on top of inventory! We’ve added a new notification system that alerts you when an item’s inventory drops below its PAR level. To enable this feature, navigate to your Account settings, where you’ll find an option to enable notifications for low stock levels. You can set the PAR level for each item on the Inventory page by clicking “Edit” and adjusting it accordingly.

New Feature: User Account Linking and Leaderboard Exclusion

We’ve added a new feature that allows you to link a user account to an employee – and exclude them from the leaderboard. Simply click on the Person icon (highlighted in red), and a popup will appear, enabling you to search for the employee you wish to link to the user account.

 New Feature: Adjust Number of Participants for Active Group Packages

Now, there’s crowd control! We’ve implemented a new feature that allows you to adjust the number of participants for active group packages. For instance, if you have a birthday party at your location through a group package and an additional child wants to participate, you can easily add their user details and link them to the specific group package.

Simply navigate to the Visitors page , click on the Person icon, and then access the Participants & Price page. From there, you can easily scan additional tags you want to add to the group package using the enrollment reader.

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 Improvement: User Exclusion from Leaderboard

Not everyone should be on the leaderboard! We’ve enhanced the system to allow exclusion of users from the leaderboard. This exclusion capability serves various use cases, for example:

1. When an employee uses a service tag to operate different machines at the location. The resulting, unreal “winnings” of this card are displayed on the leaderboard, but we’ve enabled their exclusion as they do not represent real players at the location.
2. When a user requests to be excluded from the leaderboard for any reason.

You can access this capability through the Visitors page, under the tickets section. There, you’ll find a button to enable the “Hide from Leaderboard” option.

Version 2.3.74

 New Feature: Group Package Report

Introducing a new report that provides comprehensive details on all group packages. This report includes information such as the number of packages purchased at the location on selected dates.

To access this report, navigate to the Reports section, select “Group Packages” as the report type, and download your report.

 Improvement: Ticket Multiplier Alert

Popups for techs! We’ve implemented a new popup alert on the Machine configuration page for technicians. Now, when a technician attempts to edit the ticket multiplier, a popup message will appear with the following prompt:

 Improvement: Added Discount Option for POS Cashier (Israel Only)

Even more discounts! We’ve added an option for discounts on the POS cashier (only applicable in Israel).

Version 2.3.73

 Improvement: Language Support for Prize Selection (Hebrew)

Rotzim Ivrit? We’ve added support in Hebrew for choosing prizes.

Version 2.3.72

 New Feature: Ticket Multiplier

Let it rain tickets! Now you can multiply the number of tickets won when playing a specific machine. This is particularly useful if you want to incentivize the use of a specific machine. Access this feature on the web console by navigating to the Machines page, clicking on the Configure button, scrolling down to the Ticket Multiplier section, and choosing “Include.” From there, you can set the number by which you’d like to multiply the winning tickets.

*Please note: This feature can only be accessed by technicians.

 New Feature: Package Expiration Management

Now you can set your own ‘shelf-life’ and determine an expiration date for packages purchased in your locations. For example, you can configure packages to expire after a specific period, such as 3 months after purchase. Access this by clicking on the “Edit Package” option on the Packages page.

 Improvement: Enhanced Package Customization

Want to determine when it’s playtime? Now, when creating packages on the web console, under “Content” and “Components,” you can specify a specific playtime for particular machines within the package.

Version 2.3.71

 New Feature: Kiosk Lite Mode Configuration

To register or not to register? That is the question. The kiosk offers a full registration process asking for name, telephone, picture of the player, etc. But this registration process can also be toggled to “lite mode” which means it can be skipped.

 New Feature: Integration with Payment Processing Services for Refunds

Everyone makes mistakes sometimes. So we implemented an integration between the Tigapo system and our payment processing services (Coriander and Authorize.net). This integration enables us to refund customers who have made faulty purchases through the app.

 Improvement: Automated Child Account Management

No such thing as too safe when it comes to managing child accounts! Child accounts that remain unverified for 7 weeks will now be automatically deleted, following the KidSafe standard.

Upon registration, child visitors receive an email for verification. If the email remains unverified and the user is inactive, Tigapo will automatically delete the account after 7 weeks. If the user has been active within this timeframe, their details will be anonymized instead of being deleted.

 Improvement: Enhanced Validation in Package Creation

Everyone needs validation. Which is why we’ve upgraded the package creation process with a validation feature. Before finalizing the package, a notification prompts users to review and confirm the details, ensuring accuracy before proceeding.

 Improvement: Enhanced User Profile Picture Viewing

When bigger is better… We’ve added a new feature that allows users to enlarge their profile picture directly from the user details section. This picture can be migrated both through the app and the kiosk interface.

Version 2.3.69

 New Feature: Added Option to Toggle Kiosk Status

What’s your status? Now, you can easily switch the kiosk status from ‘In Service’ to ‘Out of Service’ and vice versa – so its status is clear.

 New Feature: Search Option Added to Machines Log

You can access this feature by navigating to the machines page, selecting a machine, and clicking on the clock icon.

 Improvement: Package Component based on Machine Label

We really are the complete package – with a package creation process based on machine labels. We’ve enhanced the package creation process and now you can customize packages to allow birthday groups, for example, to play on a specific set of machines categorized under the same label.

You can access this by navigating to packages page and click create package/edit package.

Version 2.3.68

 New Feature: Machines Log Data

All that data! Now, you can access the playing history of each machine per location. This proves helpful when, for instance, a user reports that a machine didn’t work or when a customer played but didn’t receive tickets. You can access this feature through the Machines page on the web.

 Improvement: Enhanced Support for Challenges with Grouped Machines

Challenges just became more flexible! Now, instead of targeting a specific machine, you can configure a challenge to be relevant to a group of machines.

Previously, our challenges relied on labeling specific machines as triggers – however when a machine had two readers, the system didn’t recognize them as a single entity, resulting in challenges not being transferred between the readers. So, we’ve implemented a backend enhancement, ensuring our system recognizes machines with multiple readers as a single group.

 Improvement: Expanded Kiosk Language Support

Now, we’re speaking your language! We’ve broadened our kiosk language options to include additional languages. If you’d like to add your local language to the kiosk, simply reach out to us!

Version 2.3.66

 New Feature: Full Backend Implementation of Display Name

New, fuller visibility! The display name will now be visible on the following pages:

• Live Carts
• Leaderboard
• Check Balance page (on the kiosk)
• Main Carts page (on the RTA)

 New Feature: Wi-Fi Configuration Option for Enrollment Readers

Heads up, technicians! Now, on the web console’s Readers page, you have the ability to modify the Wi-Fi SSID and password for the location.

 New Feature: Kiosk Transaction Descriptions

Want more transaction details? You can now easily view transaction descriptions for kiosk activities, accessible through the web console’s Kiosks page.

 Improvement: Kiosk Camera Settings Infrastructure

Say ‘cheese’! The Tigapo kiosk has two cameras – one for an adult’s pictures, and the other for a child’s pictures. Typically, you can select which camera to use directly from the kiosk. Clicking the bottom camera button activates the top camera, and vice versa. But now, you can easily switch the positions of the two cameras by going into kiosk settings and adjusting the settings of 0 and 1.

Version 2.3.67

 New Feature: Group Machines Backend Development

Grouping readers means more challenges! Now, when you have two or more readers on the same machine, you can assign them to one group. This allows challenges to be triggered on the same machine regardless of which reader activates the challenge. You can configure this on the Machines page, within the “Group” section.

 New Feature: Location Logo Interface

Now your brand can be even more out there! We’ve added the ability to add your business logo to your location. Simply navigate to the Location page on the web console and click “Edit” to upload your logo. The chosen logo will be displayed to users when they select their playing location through the app.

 New Feature: User Images on Visitors Page

Sometime a picture is worth a thousand words, so we’ve implemented a new feature that displays users’ images on the Visitors page. The picture of the user captured on the app or kiosk will also be visible on the Visitors page through the web console.

 Improvement: Fikable Integration

It’s a happy new marriage! Now, our integration with POS provider, Fikable, means that when a visitor makes a purchase through the cashier using Fikable POS, the payment process is seamlessly tracked in Tigapo’s backend.

*Please note: While this integration enhances the payment process, some features may not be available through it.

Version 2.3.64

 New Feature: Ticket Transfer Functionality on Redemption Page

This is the ticket to… transferring tickets! We’ve introduced a transfer function on the redemption page, so now operators can seamlessly transfer tickets between users. This feature enables ticket transfers among family members, friends, groups, and more.

Bug Fix: Inventory Import Issue Resolved

Trouble-free inventory, ready for you! We’ve resolved an issue related to importing DPL files into the web console for uploading location inventory. Now, you can seamlessly import inventory data without any issues.

Version 2.3.65

 New Feature: Custom Bonus Purchase Steps for the App

What you want – the way you want it ! Now, the app allows for customization of bonus purchase steps, so operators can configure the amount of bonus credits users receive for specific money amounts, similar to the kiosk bonus app. It incentivizing players in the arcade to enhance and “boost” their purchases, as they are motivated to buy more credits to receive greater bonuses.

You can configure the custom bonus steps for the app on the Location page:

 Improvement: 3DS Technology

The math is simple… 3DS + 2-step authorization = 0 unauthorized transactions. That’s right, we’ve integrated 3DS technology into the Tigapo system, enhancing the security of online shopping with an extra layer of protection. When enabled, every online purchase requires a two-step authentication process, ensuring that no payments are processed unless explicitly authorized.

Version 2.3.62

 New Feature: South Africa Payment Gateway Support

Version 2.3.63

 Improvement: Edit & Bulk Edit Machine Configuration Without Attached Reader

Machine or no machine. On the Machines page, the configure button is now accessible – even when a reader is not attached to a machine. This allows for easier editing and bulk editing of machine configurations.

 Bug Fix: Coin Dispenser Support

Cha-ching! Now, on Tigapo’s web management console, when selecting a coin dispenser on the Machines page under ‘Type,’ the box reader can seamlessly recognize tokens won on coin dispenser machines.

 Improvement: Display Name – Edit Visitor Details

What’s in a name? Everything! So, we’ve introduced a new feature that allows cashiers to edit the display names of users directly from the web console. This is especially useful when visitors don’t register through the app – and instead go to the cashier to purchase Tigapo tokens where they manually register them. Now, with this update, cashiers can easily edit visitor details from the web console, ensuring that user details and display names are accurately displayed on the Live Carts page or the Leader Board.

 Improvement: Enable Machine Search by Serial Number on Machines Page

 New Feature: Enable Cross-Location Credit and Ticket Sharing

Location, location, location. Tigapo’s system now supports users sharing their credits and tickets across multiple locations operated by the same customer. If SBGame operates arcade locations uptown and downtown, users can now play at each location and maintain a shared balance across them both. This is especially beneficial for customers with multiple locations.

Version 2.3.61

 Improvement: 30-Second Delay Feature for Group Packages

Equal opportunity for all! To ensure fair access to games, we’re introducing a timed delay between each game activation within group packages. If, for example, a birthday group has 15-minutes playtime for all machines, there will be a 30-second delay between each game activation. This helps prevent specific players from constantly occupying one game, thus ensuring that all participants have equal play access.

 Improvement: User Search

The search is over. You can now search using all user details—name, user ID, email, or display name. Previously, searching was limited to name and email only.

Version 2.3.60

 New Feature: User Display Name

Knowing who’s who… Users can now be identified by their “Display name” on the following location:

1. Leader board
2. Kiosk
3. Redemption page
4. Live carts

 Improvement: Kiosk History in Several Locations

When it comes to kiosk history, there can be too much of a good thing. Previously, when an operator moved a kiosk from one location to another, the web console would show the history of both locations. This made it challenging to concentrate on the data relevant for a specific kiosk. To address this issue, we’ve added a new filter that enables users to view only the history of the current kiosk location, including purchase record.

Version 2.34.0

Improvement: Custom User Verification Email

New and improved verification! We adjusted the email sent to a customer, following the input they enter. Now, if they are a child, an email will be sent to their parents, detailing registration for Tigapo.

Bug Fix: Error Pop-up

When the wrong credit card details were inserted, the app didn’t pop up the error message, so we improved error handling.

Bug Fix: Activation Flow

We fixed the flow of activating a game through the top up feature. Now, it’s faster and the game activations runs smoothly.

Bug Fix: Location Selection

Android users used to get an error when registering to the app before selecting location. We fixed it and now the user is transferred to the “choose location” screen.

Version 2.33.0

 New Feature: Automatic Completion of Credit Card Details

Purchasing should be a piece of cake. So, we implemented automatic completion of credit card details for first-time in-app purchases, making the whole process much simpler.

 Improvement: Refunds in Transaction History

It’s important to know your history. Which is why we added refund actions in the user’s transaction history so they can view their refunds in a transparent and organized way.

 Improvement: Redirecting to the App Store for an Update

Send them to the store… Now, if the user’s installed app version is not as updated as the latest version available in the app store, we’ve enabled the capability to redirect them to the app store via a link.

Version 2.32.0

 New Feature: Location Credit Sharing Notification

Sharing is caring… which is why a new message is now displayed on the app’s Welcome page, informing users about their shared credits across multiple locations before they choose a specific location. This feature is designed for operators managing multiple locations who want to provide credit sharing capabilities to their users across all locations.

 Improvement: Simultaneous Display of Prize Hub and Amazon Buttons

We make it possible to hit the ground running as we’ve added the option to simultaneously display both the Prize Hub button and the Amazon redemption button on the opening screen. This enhancement provides users with convenient access to both features right from the start.

Version 2.30.0

Improvement: Enhanced Payment Security with 3DS Technology

Introducing 3DS technology for more secure in-app payments. This robust security measure adds an additional authentication layer to customer transactions. Enhancing Tigapo’s security protocols, it ensures secure and authenticated payments.

Improvement: Enhanced User Customization: Display Name and Image Option

Now it’s personal! We’re happy to offer users the ability to personalize their profiles by choosing a nickname and picture. This customization even extends to their representation on the leaderboard, live carts page, and the “check your balance” screen on the kiosk.

Improvement: Profile Updates for Child Accounts

Safety comes first. In line with child safety measures, we’ve made adjustments to child accounts on the app. Now, only the display name can be edited, while the first name and last name are not editable. Additionally, phone number and gender fields have been removed from child profiles to prioritize privacy and security.

Version 2.25.0

 New Feature: Amazon Gift Card Support in US Dollars

All roads lead back to Amazon. Our new feature enables the ability to convert tickets into Amazon gift card coupons. Supporting US dollars, this feature allows users to redeem their tickets for Amazon gift cards directly through the app.

Curious how it works? Check out the video below for a step-by-step demonstration!

Version 2.23.0

 Improvement: Enhanced Support for Slow Internet Connection

We’re combatting the sluggishness! In response to customer feedback, we’ve enhanced the app’s performance on devices with poor internet connection.
Here are some of the issues we addressed:

• Users were experiencing delays and getting stuck on the Welcome page.
• Attempts to enable a game resulted in the app displaying the word “Activating” – but failed to then actually activate it.
• Deleting a tag from the app would remove the card from the UI – but upon reopening the app, the card would reappear.
• Users were not receiving updates via push notifications.

Version 1.10.0

Improvement: Charge for Tags

Tags… get your tags! Now you are able to sell physical tags for money or credits.

Previously physical tags were given to players for free. With this feature you can charge your customers for them.
For example, if credits cost $20, the tag price will be $1, so the whole amount will be $21 to get a new tag and credits.

Version 1.9.0

Improvement: Improved reload page

When it’s a reload transaction, we’ve added a new screen when reloading points:

 Improvement: Improved User Image Display

We look better than ever! We’ve enhanced the presentation of user images on the balance check page by enlarging them for better visibility and user experience.

Version 2.4.7

 Improvement: Verification Popup for User Replacement in the Same Cart

Popups for prize carts! Now, when attempting to attach a user to a prize cart already linked with another user, a verification popup will appear on the RTA. This notification prompts the location employee to confirm whether they intend to attach another user to the same cart.

Version 1.8.0

 New Feature: Age Gating

We’re checking IDs at the door! Upon entering the Sign-up page on the kiosk, a prompt will appear in the center:

“Who is setting up this account?”

When one of the four options is selected, the buttons and prompt will slide up, revealing the form.

If the selected option is “Child,” the form will only include the “Display name” field, while all other options remain unchanged.

 New Feature: Image Capture for User Registration

Image is everything! We’ve enhanced user registration by enabling all users, except children, to capture and store an image in their user details during the registration process.

Version 1.7.0

 New Feature: Balance Check

Are you balanced? Users now have the ability to check their balance at the kiosk using their existing tag. Simply scan the tag at the kiosk to view the balance associated with it at the location.

Version 2.4.0

 New Feature: QR User Identification

There’s a new function in town! Now specific app user details can be linked to a prize cart via QR code scanning from the app – using the redemption terminal. Previously, app users redeeming their tickets required a manual search by location employees on the RTA. This feature eliminates that and streamlines the redemption process, enabling automatic and swift attachment of users to the cart through QR scanning.

You can access the QR code from your profile details on the app:

Version 2.34.0

Improvement: Custom User Verification Email

New and improved verification! We adjusted the email sent to a customer, following the input they enter. Now, if they are a child, an email will be sent to their parents, detailing registration for Tigapo.

Bug Fix: Error Pop-up

When the wrong credit card details were inserted, the app didn’t pop up the error message, so we improved error handling.

Bug Fix: Activation Flow

We fixed the flow of activating a game through the top up feature. Now, it’s faster and the game activations runs smoothly.

Bug Fix: Location Selection

Android users used to get an error when registering to the app before selecting location. We fixed it and now the user is transferred to the “choose location” screen.

Version 2.33.0

 New Feature: Automatic Completion of Credit Card Details

Purchasing should be a piece of cake. So, we implemented automatic completion of credit card details for first-time in-app purchases, making the whole process much simpler.

 Improvement: Refunds in Transaction History

It’s important to know your history. Which is why we added refund actions in the user’s transaction history so they can view their refunds in a transparent and organized way.

 Improvement: Redirecting to the App Store for an Update

Send them to the store… Now, if the user’s installed app version is not as updated as the latest version available in the app store, we’ve enabled the capability to redirect them to the app store via a link.

Version 2.32.0

 New Feature: Location Credit Sharing Notification

Sharing is caring… which is why a new message is now displayed on the app’s Welcome page, informing users about their shared credits across multiple locations before they choose a specific location. This feature is designed for operators managing multiple locations who want to provide credit sharing capabilities to their users across all locations.

 Improvement: Simultaneous Display of Prize Hub and Amazon Buttons

We make it possible to hit the ground running as we’ve added the option to simultaneously display both the Prize Hub button and the Amazon redemption button on the opening screen. This enhancement provides users with convenient access to both features right from the start.

Version 2.30.0

Improvement: Enhanced Payment Security with 3DS Technology

Introducing 3DS technology for more secure in-app payments. This robust security measure adds an additional authentication layer to customer transactions. Enhancing Tigapo’s security protocols, it ensures secure and authenticated payments.

Improvement: Enhanced User Customization: Display Name and Image Option

Now it’s personal! We’re happy to offer users the ability to personalize their profiles by choosing a nickname and picture. This customization even extends to their representation on the leaderboard, live carts page, and the “check your balance” screen on the kiosk.

Improvement: Profile Updates for Child Accounts

Safety comes first. In line with child safety measures, we’ve made adjustments to child accounts on the app. Now, only the display name can be edited, while the first name and last name are not editable. Additionally, phone number and gender fields have been removed from child profiles to prioritize privacy and security.

Version 2.25.0

 New Feature: Amazon Gift Card Support in US Dollars

All roads lead back to Amazon. Our new feature enables the ability to convert tickets into Amazon gift card coupons. Supporting US dollars, this feature allows users to redeem their tickets for Amazon gift cards directly through the app.

Curious how it works? Check out the video below for a step-by-step demonstration!

Version 2.23.0

 Improvement: Enhanced Support for Slow Internet Connection

We’re combatting the sluggishness! In response to customer feedback, we’ve enhanced the app’s performance on devices with poor internet connection.
Here are some of the issues we addressed:

• Users were experiencing delays and getting stuck on the Welcome page.
• Attempts to enable a game resulted in the app displaying the word “Activating” – but failed to then actually activate it.
• Deleting a tag from the app would remove the card from the UI – but upon reopening the app, the card would reappear.
• Users were not receiving updates via push notifications.

Version 1.10.0

Improvement: Charge for Tags

Tags… get your tags! Now you are able to sell physical tags for money or credits.

Previously physical tags were given to players for free. With this feature you can charge your customers for them.
For example, if credits cost $20, the tag price will be $1, so the whole amount will be $21 to get a new tag and credits.

Version 1.9.0

Improvement: Improved reload page

When it’s a reload transaction, we’ve added a new screen when reloading points:

 Improvement: Improved User Image Display

We look better than ever! We’ve enhanced the presentation of user images on the balance check page by enlarging them for better visibility and user experience.

Version 2.4.7

 Improvement: Verification Popup for User Replacement in the Same Cart

Popups for prize carts! Now, when attempting to attach a user to a prize cart already linked with another user, a verification popup will appear on the RTA. This notification prompts the location employee to confirm whether they intend to attach another user to the same cart.

Version 1.8.0

 New Feature: Age Gating

We’re checking IDs at the door! Upon entering the Sign-up page on the kiosk, a prompt will appear in the center:

“Who is setting up this account?”

When one of the four options is selected, the buttons and prompt will slide up, revealing the form.

If the selected option is “Child,” the form will only include the “Display name” field, while all other options remain unchanged.

 New Feature: Image Capture for User Registration

Image is everything! We’ve enhanced user registration by enabling all users, except children, to capture and store an image in their user details during the registration process.

Version 1.7.0

 New Feature: Balance Check

Are you balanced? Users now have the ability to check their balance at the kiosk using their existing tag. Simply scan the tag at the kiosk to view the balance associated with it at the location.

Version 2.4.0

 New Feature: QR User Identification

There’s a new function in town! Now specific app user details can be linked to a prize cart via QR code scanning from the app – using the redemption terminal. Previously, app users redeeming their tickets required a manual search by location employees on the RTA. This feature eliminates that and streamlines the redemption process, enabling automatic and swift attachment of users to the cart through QR scanning.

You can access the QR code from your profile details on the app: